TAG Systems call centre is operated 24/7/365 and has been providing banking services since 1991. The call centre handles a huge number of incoming calls from cardholders and merchants on behalf of issuers and acquirers in Scandinavia and UK. Our service solutions ensure easy access to a wide range of services for your customers.

Transaction Surveillance
Card fraud is a huge problem almost everywhere in the world. Well organized criminals are developing more and more sophisticated methods in order to take control of cardholders’ funds. Hacking of databases storing card information and theft of card information by wiretapping are both examples of fraud methods that are on the increase, despite the introduction of chip > PIN.
24 hours a day, 365 days of the year, TAG Systems monitors hundreds of millions of MasterCard and VISA card transactions all over the world. For more than 11 years TAG has been monitoring attempted fraud and other irregular card use. During this time we have built a team with unique experience and knowledge, dedicated to reducing card fraud.
Our customers include card issuers in Scandinavia, UK, Germany and the Baltic states. The service is customized to meet the needs of the individual card Issuers.

Blocking of cards
If a card is lost, stolen or has been compromised, it is important that the card is blocked as soon as possible. TAG Systems call centre is operated 24/7 and provides an efficient blocking service on behalf of card issuers in Scandinavia and the UK.
If a customer is in need of an emergency card or emergency cash, our call centre can also help with this, efficiently and professionally.

Other Services
TAG Systems call centre is operated 24/7, 365 days of the year. We can offer a wide range of services on behalf of card issuers. Concierge service, application registration and “call to activate” are just some examples of our wide service portfolio.
Please contact us for more information.